Cancellation policy

At Reforge Physiotherapy, we are committed to providing the highest quality care to our patients. To maintain a smooth and efficient schedule and ensure that all patients have access to appointments, we kindly ask you to observe our cancellation policy. This allows us to offer the appointment slot to another patient in need.

Appointment Cancellations & Rescheduling

  • Cancellations made after 8pm of the night before your appointment may be subject to a late cancellation fee of $49.

  • Late reschedules made less than 3 hours before your appointment may be subject to an admin fee of $25 which will be added on to the consultation fee on your next attendance.

  • No-shows (missed appointments without notice) may be charged a full session fee or a no-show fee of $99, at our discretion.

How to Cancel or Reschedule

To cancel or reschedule an appointment, please contact us via:

  • Phone: 0411 464 220

  • Email: admin@reforgephysio.com

Emergency Exceptions

We understand that emergencies and unforeseen circumstances can occur. If you experience a genuine emergency, please let us know as soon as possible. We may waive cancellation fees on a case-by-case basis.

Repeated Late Cancellations or No-Shows

Frequent late cancellations or missed appointments may result in limited future booking privileges or the requirement for prepayment to secure an appointment.

Payment

These cancellation fees are not covered by Medicare, third-party funding (e.g. WorkCover, NDIS, DVA etc.) or private health insurance, and must be paid by the patient on their own accord.

Thank you for respecting our time and the time of other patients. Your cooperation helps us provide better care for everyone.

If you have any questions about this policy, please don't hesitate to contact our team.